• In most cases your email acts as your ticket so you ‘must’ print this and show it to the driver and/or transfer providers representative at the airport.

  Some of our airport transfer services (Shuttle transfers) require physical tickets, these tickets will either be attached to your confirmation email and in this case, you need to print a copy of these. Alternatively, you will be emailed your ticket/s within 24 hours of baooking the service.

  Please note that full details of whether you need separate tickets are detailed on your confirmation email.

• If you look at the more information section (Transport Information) for each service as it advises how much luggage you are allowed per person on each of the transfers, there may be some instances that specific luggage details are in the (Provider Information) within this section, please check both.

  Please note that for infants under 2 years old there is no luggage allowance.

You must include all infants and children at the time of booking to ensure the appropriate vehicle and space is provided, and where applicable tickets are issued for the total number in your party.

Both local and national laws regarding the use of child seats for infants and children vary from Country to Country.

If you are booking a private transfer, we do recommend the use of booster of child seats for those under the age of 12, or up to 135cam, for safety purposes.

We offer in most destinations a choice of either a child seat or a booster seat.

A speedy shuttle bus service operates the same as a shuttle bus service, so it’s tailored especially for your flight times, the exception is there is a maximum number of stops on route.

Each speedy shuttle service we offer shows the maximum number of stops you will have, the exact number of stops and transfer time will depend on how many other passengers and different accommodations they are staying in.

The speedy shuttle bus service is usually operated by minibus, however the actual vehicle type and size is transfer type can be carried out in any vehicle and simply depends on the provider and number of passengers.

All our private transfer providers closely monitor flight  in case of delays. Therefore, when you arrive your private transfer service will be ready and waiting for you. Should your delay exceed 3 hours then you may need to arrange your own transport and claim the cost back from your flight.

If you have booked one of our Shuttle or Speedy Shuttle services you will be able to board the next available service. Please note that this may not be available immediately and you may have to wait several hours, or until the next day, and in areas where shuttle services are limited you may need to arrange your own onward travel.

All flexible bookings can be amended. Please email us, please note as per our Terms and Conditions we need at least 48 hours’ notice prior to your travel date.